Q&A
Phone display
•
Q: Why do missing, discoloured, or bright dots appear on
the screen every time I turn on my phone?
A: This is an intrinsic characteristic of the active matrix
display. Your phone’s display contains multiple switching
elements to control the pixels. A small number of missing,
discoloured, or bright dots on the screen might exist.
Camera
•
Q: Why does the image appear dark when I am taking a
picture with the Camera or viewing images?
A: The display contrast setting affects the appearance of
images. Check the display contrast setting and adjust it to
lighter. Go to
Settings
→
Phone settings
→
Display
→
Contrast
.
•
Q: Why do images look smudgy?
A: Check that the camera lens protection window is clean.
To clean the window follow the instructions in ‘Care and
maintenance’, p.
127
.
Bluetooth
•
Q: I cannot end a Bluetooth connection.
A: If another device is pairing with your phone but not
sending data, and leaves the connection open, then the
only way to disconnect is to deactivate the Bluetooth link
altogether. Go to Bluetooth and select the setting
Bluetooth
→
Off
.
•
Q: Cannot find my friend’s Bluetooth enabled device.
A: Check that both have activated Bluetooth.
Check that the distance between the two devices is not
over 10 metres or that there are no walls or other
obstructions between the devices.
Check that the other device is not in ‘Hidden’ mode.
Multimedia messaging
•
Q: The phone tells that it cannot receive a multimedia
message because memory is full. What should I do?
A: The amount of memory needed is indicated in the error
message:
Not enough memory to retrieve message. Delete
some data first.
To view what kind of data you have and
how much memory the different data groups consume, go
to
Manager
and move the joystick to the right to open the
Memory view. After you have freed up memory, the
multimedia message centre tries to send the multimedia
messages again automatically.
•
Q: The phone gives the message:
Unable to retrieve
multimedia message. Network connection already in use.
What
should I do?
A: End all active data connections. Multimedia messages
cannot be received if another data connection using a
different gateway address is active for WAP or e-mail.
•
Q: The phone starts a data connection again and again.
The notes:
Retrieving message
or
Trying to retrieve message
again
are shown briefly. What is happening? How can I
end the data connection?
A: The phone is trying to retrieve a multimedia message
from the multimedia messaging centre.
Copyright © 2002 Nokia. All rights reserved.
Troubleshooting
124
Check that the settings for multimedia messaging have
been defined correctly and that there are no mistakes in
phone numbers or addresses. Go to
Messaging
and select
Options
→
Settings
→
Multimedia message
.
To stop the phone from making a data connection, you
have the following options. Go to
Messaging
and select
Options
→
Settings
→
Multimedia message
.
• Select
On receiving msg.
→
Defer retrieval
if you want the
multimedia messaging centre to save the message to
be retrieved later, for example, after you have checked
the settings. After this change, the phone still needs to
send information notes to the network. To retrieve the
message later, select
Retr. immediately
.
• Select
On receiving msg.
→
Reject message
- if you want
to reject all incoming multimedia messages. After this
change, the phone needs to send information notes to
the network and the multimedia messaging centre will
delete all multimedia messages that are waiting to be
sent to you.
• Select
Multimedia reception
→
Off
- if you want to
ignore all incoming multimedia messages. After this
change the phone will not make any network
connections related to multimedia messaging.
Images
•
Q: The image format is not supported and cannot be
opened.
A: See p.
55
for further information on the supported
image formats.
Messaging
•
Q: Cannot select a contact.
A: If you cannot select a contact in the Contacts directory,
the contact card does not have a phone number or an e-
mail address. Add the missing information to the contact
card in the Contacts application.
Calendar
•
Q: Week numbers are missing.
A: If you have changed the Calendar settings so that the
week will start on some other day than Monday then the
week numbers will not be shown.
WAP
•
Q:
No valid access point defined. Define one in WAP settings.
A: Insert proper WAP settings. Contact your WAP service
provider for instructions. See ‘A WAP service page.’, p.
105
.
Log
•
Q: Log appears empty.
A: You may have activated a filter and no communication
events fitting that filter have been logged. To see all
events, select
Options
→
Filter
→
All communication
.
PC connectivity
•
Q: Problems in connecting the phone to my PC.
A: Make sure that PC Suite for Nokia 7650 is installed and
running on your PC. See the Installation guide for PC
Suite on the CD-ROM in the ‘Software for PC’ section. For
further information on how to use the PC Suite for Nokia
7650, see the PC suite online help.
Copyright © 2002 Nokia. All rights reserved.
Troubleshooting
125
Access codes
•
Q: I cannot find the lock, PIN, or PUK code. What is my
password?
A: The default lock code is 12345. If you forget or lose the
lock code contact your phone dealer.
If you forget or lose a PIN or PUK code, or if you have not
received such a code, contact your network service
provider.
For information about passwords, contact your access
point provider, for example, a commercial Internet service
provider (ISP), WAP service provider, or network operator.
Application not responding
•
Q: How to close an application that is not responding?
A: Open the application switching window by pressing and
holding
. Then scroll to the application, and press
to close the application.
Sounds are coming from the wrong speaker - Cannot
activate the Loudspeaker mode
•
Q: Cannot activate the loudspeaker mode.
A: Check that there is nothing blocking the proximity
sensor lens (see the picture of the different keys and parts
in the Quick start guide). Also, the proximity sensor may
turn the loudspeaker off and change back to earpiece
mode because of bright light (infrared light coming
directly from the sun or, for example, a halogen lamp). For
more information see ‘Automatic proximity sensor’, p.
14
.
Copyright © 2002 Nokia. All rights reserved.
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